Frequently asked questions

At Emerald Occasions Event Decor we understand that planning an event can bring many questions.

We believe in transparency and making the process as smooth as possible.

Below, you'll find answers to the most common queries about our event planning and decor services. From initial consultations to bespoke styling packages we're here to guide you.

If we don't have something you're looking for, we're more than happy to source it for you.

For any other queries, please do get in touch!

How much do you charge for a consultation?

We don't! These chats and planning sessions are essential for your occasion.

Feel free to get in touch however you prefer. contact us by phone, messenger & Instagram.

How does it work?

Your journey to an amazing event will begin with an initial consultation. This isn't formal, it's simply a chance for us to meet and discuss ideas, themes, colours and potentially your venue.

We can then visit your venue together to decide what would look best and to fine-tune details. We will liaise the timings for set-up and take-down with your venue and send any relevant certificates for their files.

In between, we can video call, email, text, whatever you prefer to make the process as stress-free as possible for you.

Finally, we will set up, you will have a fabulous time and then we will take everything away.

It couldn't be easier!

How much is the deposit & when is the balance due?

The holding deposit is £100.00 to secure your date. We then ask for the remaining balance to be paid 6 weeks before the date of the event (if the event is within that time frame, payment is to be made in full).

Do you charge for travel expenses?

We are happy to travel the first 15 miles from DE13 for free. However, after this, we charge £1 per mile.

Do you provide packages?

Yes, we provide an 'all in' package for people that want the full 'shebang'. Depending on your event and what you require, these packages can be added to and tweaked if necessary.

We have included a lot in the packages, but it's not always for everyone. If it's not right for you, then please don't worry – we can still create a completely bespoke styling package based on the items you would like.

All you need to do is send us a message telling us all about your event and the ideas you have in mind!

Do you have a minimum order?

Nope! We cater for all events, big and small. We also offer the hire of individual items.

Get in touch to find out more!

What if my guest numbers change?

We offer a degree of flexibility, but you will need to confirm numbers 8 weeks before your event so we can update our booking system.

Your unforgettable occasion awaits