Your agreement with Emerald Occasions

When you choose Emerald Occasions, you're investing in an unforgettable event.

To secure your booking:

• a non-refundable deposit of £100 is required upon confirmation.
• Full payment for your event decor hire is due 6 weeks prior to your event date.
• Please note that payment in part or full signifies your full acceptance of these terms and conditions.
• All hired goods remain the exclusive property of Emerald Occasions Event Decor at all times.
• The hire period commences from the agreed delivery time and concludes upon our collection of the goods.
• We will arrange delivery, setup, and collection for all our customers, ensuring a hassle-free experience.
• A delivery charge may apply depending on your location; the initial 15 miles from DE13 are free of charge, with a fee of £1.00 per mile thereafter.
• Our hire charges are quoted per one day of hire, unless otherwise specified. Should you require an extended hire period, please contact us for a bespoke quotation.

Changes & cancellations

We understand that plans can change. Should you need to amend your booking details please notify us as soon as possible. While we will always do our best to accommodate your requests, changes are subject to availability and may incur additional charges.

For cancellations, the following fees apply based on the total invoice value:

• More than 14 days before the event: 25% of invoice value
• Within 14 days of the event: 50% of invoice value
• Within 2 days of the event: 100% of invoice value

Acceptance of a quotation constitutes an order being placed and is subject to these cancellation terms.

Your responsibilities

During the entire hire period you are responsible for

• the safekeeping of all hired goods and for maintaining them in the same condition as they were delivered.
• ensuring items such as light-up letters, sweet carts, backdrops or any large displays are not moved from their initial setup location without our explicit consent. Should these items need to be moved, you must contact us to arrange for this to be organised and a charge may apply.
• You will be responsible for any loss or damage caused to the hired goods and charges will apply for any necessary repair or refurbishment work.
• In the unfortunate event of total loss or irreparable damage to any hired goods, for whatever reason, you will be responsible for the full replacement cost of the goods. It is your responsibility to arrange adequate insurance against this risk.

Let's sort it out together

At Emerald Occasions:

• we strive for perfection but should an unexpected issue arise or if you have any concerns we encourage you to contact us directly as soon as possible.
• We are committed to resolving any misunderstandings swiftly and fairly, ensuring your experience remains as stress-free and enjoyable as the event itself.
• Your satisfaction is paramount and we are dedicated to providing clear solutions and maintaining the highest standard of service.

We're here to help make your event truly special.